Refund policy
Return & Refund Policy
30-Day Return & Refund Policy
At Williams Wig House, we want you to be confident in your purchase. Eligible items may be returned within 30 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, merchandise must be:
- Unworn, unused, unwashed, and unaltered
- In its original condition and packaging
- Returned with all original tags, labels, and accessories attached
- Free from styling products, adhesives, makeup, odors, smoke, perfume, or other signs of use
- Not cut, trimmed, colored, bleached, chemically treated, heat-styled, or otherwise altered
For hygiene and quality-control purposes, wigs, bundles, extensions, closures, frontals, and other hair products that have been worn, installed, altered, washed, or used cannot be returned.
Starting a Return
To request a return, email info@williamswighouse.org within 30 days of delivery and include your order number and reason for the return.
If your return is approved, we will provide return instructions and the address where the merchandise should be sent. Items returned without prior authorization may not be accepted.
Approved merchandise must be shipped back within 7 days of receiving return authorization.
Return Shipping
Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect due to an error on our part. We recommend using a trackable shipping service. Williams Wig House is not responsible for return packages lost or damaged in transit.
Original shipping charges, if any, are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Wigs or hair products that have been worn, installed, washed, styled, cut, colored, bleached, chemically treated, or otherwise altered
- Products showing signs of use or containing odors, adhesives, styling products, makeup, or other residue
- Customized or personalized products
- Wig caps, adhesives, grooming products, and other opened personal-care or hygiene items
- Gift cards
- Items specifically marked Final Sale
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us at info@williamswighouse.org within 48 hours of delivery and include your order number and clear photographs showing the issue.
After reviewing the claim, we will provide instructions for a replacement, return, or refund when appropriate. If we require the item to be returned because of an approved damaged, defective, or incorrect-item claim, Williams Wig House will provide or cover the applicable return shipping.
Refunds
Once your return is received, we will inspect it and notify you whether your refund has been approved.
Approved refunds will be submitted to your original payment method within 5–7 business days after inspection. Your bank or card issuer may require additional time to post the refund to your account.
If you have not received an approved refund after the expected processing period, contact us at info@williamswighouse.org with your order number.
Exchanges
Eligible merchandise may be exchanged within the 30-day return period, subject to availability and the same condition requirements described above.
If the replacement merchandise has a different price, the applicable difference will be charged or refunded. Customers are responsible for exchange shipping costs unless the exchange is necessary because we sent a damaged, defective, or incorrect item.
Order Cancellations
Orders may be canceled within 24 hours of placement, provided the order has not already been processed or shipped. Once an order has entered processing or has shipped, it cannot be canceled and will be subject to this Return & Refund Policy.
Shipping Availability
Williams Wig House currently ships to addresses within the United States only. We do not currently offer international shipping.
Contact Us
For questions regarding a return, exchange, cancellation, or refund, contact:
Williams Wig House
info@williamswighouse.orgWe aim to respond to customer inquiries within one business day.