Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@williamswighouse.org.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@williamswighouse.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@williamswighouse.org.

Refund Policy

At Williams Wig House, your satisfaction is our priority. We stand behind the quality of our premium human hair wigs, bundles, and extensions. Please read our refund and return policy carefully.

Return Window

You have 30 days from the date of delivery to request a return or exchange. Items must be returned within 7 days of the return authorization being issued.

Eligibility Criteria

To be eligible for a return, the item must be:

Unworn, unwashed, and unaltered in original condition
With all original packaging, tags, and accessories intact
Free of any signs of wear, styling, heat damage, or product buildup
Returned within the specified return window

Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or altered wigs (cut, colored, bleached, or thinned)
Wigs that have been worn, styled, or exposed to heat
Sale or clearance items (marked as final sale)
Wig accessories, caps, stands, adhesives, and grooming products
Gift cards
Items returned after the 30-day window

Condition Requirements

All returned wigs and hair extensions undergo a quality inspection. Returns must be:

Free of any styling products, hairspray, or adhesives
Not cut, trimmed, bleached, colored, or chemically treated
Free of odors (perfume, smoke, or other scents)
Not tangled or matted
With all original tags still attached

Items that do not meet these conditions will be rejected and returned to the customer at their expense.

Return Process

Contact us at Info@williamswighouse.org within 30 days of delivery with your order number and reason for return.
Our team will review your request and issue a Return Authorization (RA) number if approved.
Pack the item securely in its original packaging, including all accessories.
Ship the item to the address provided in your RA confirmation email.
Once received and inspected (up to 3 business days), your refund will be processed.

Refund Timeline

Refunds are processed within 5-7 business days after the returned item passes inspection. The refund will be issued to the original payment method. Please allow additional time for your bank or credit card issuer to post the refund (typically 3-10 business days).

Shipping Costs

Original shipping charges are non-refundable. The customer is responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot be responsible for lost or damaged return packages.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at Info@williamswighouse.org with your order number and photos of the issue. We will provide a prepaid return label and process a full refund or replacement.

Exchanges

We offer exchanges on eligible items within the 30-day return window. Exchange requests are subject to inventory availability. If the replacement item is of a different value, any price difference will be charged or refunded accordingly. Shipping costs for exchanges are the customer's responsibility.

International Orders

Customers are responsible for all return shipping costs, duties, taxes, and customs fees on international orders. Refunds for international returns will be processed after the item is received and inspected, minus any applicable customs or duty charges.

Late or Missing Refunds

If you haven't received your refund after the stated processing time:

Check your bank account or credit card statement again
Contact your credit card company or bank (processing times vary)
Contact us at Info@williamswighouse.org with your order number and we will investigate

Order Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, orders that have already been processed or shipped are subject to our standard return policy.