Shipping policy

Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with Williams Wig House. We want your order to arrive safely and as smoothly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are processed after payment has been successfully authorized.

Most orders require approximately 1–3 business days for processing before shipment. Processing times may vary depending on product availability, order volume, holidays, or supplier processing times.

Business days do not include weekends or U.S. federal holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Free Standard Shipping

Williams Wig House offers FREE Standard Shipping on all U.S. orders with no minimum purchase required.

We currently offer Standard Shipping only and do not offer expedited or express shipping.

Shipping Availability

Williams Wig House currently ships to addresses within the United States only. We do not currently offer international shipping.

Estimated Delivery Times

Estimated delivery dates may be provided at checkout or after your order has shipped.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on product availability, fulfillment location, destination, carrier, weather, holidays, and other circumstances outside our reasonable control.

Some products may ship separately or from different fulfillment locations. If your order contains multiple products, you may receive more than one package and tracking number.

Tracking Your Order

When tracking information is available, it will be sent to the email address associated with your order.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible at info@williamswighouse.org if you notice an error in your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Missing Packages

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at info@williamswighouse.org.

We will assist you in reviewing the shipment information and, when appropriate, working with the applicable carrier or fulfillment provider.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier. You may also contact us for assistance.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If your merchandise arrives damaged, defective, or you receive the incorrect item, contact us at info@williamswighouse.org within 48 hours of delivery.

Please include your order number and clear photographs showing the merchandise and the issue so we can review your claim.